We create compelling conversational content
Chatbots are the technology, content is the experience
A great chat or service tool is wasted if your user has a bad experience due to poorly structured, badly written or off-brand content.
We are experts in assessing, structuring, and writing content for conversational tools, making sure your investment is successful and represents the right voice for your business.
The right conversation
Intelligent conversation design doesn’t just respond, it can predict and recommend. Making your brand feel intuitive, improving customer experience and supporting sales.
The right tone of voice
Chat should be an extension of your content strategy. Great chat content should add to your brand. And when it's on another platform it should let your customer know it’s you - not Alexa.
Assessment and gap analysis of existing content to make sure it's “fit-for-purpose”.
Development of your brand “voice”, working from brand guidelines and archetypes to develop your conversational personality traits and tone.
Knowledge graph design for content storage matched to content flows and conversations design to provide full journey content map and gaps.
Content planning for response planning for machine learning.
Developing new content and editing of existing content for a chat or voice interface.
Fully managed conversational qual & quant content testing. QA process and management.
Measurement & Optimisation
Ongoing monitoring, tracking and optimizing of content to make journeys more successful over time and identify new content and journey gaps or opportunities.
We are specialists in Conversational Interface Engineering. Proving full solution development for the leading B2C & B2B chat technologies.
User-led solution design
Key to our process is understanding your user needs so that we can design services that thrive. Our strategy, architecture, content design and testing services guarantee high-quality results.
AI can be open source
We've created an open source content management platform, OpenDialog, designed to address the needs of enterprise scale conversational interface projects. It works with leading AI cloud platforms and conversational channels.
Applied AI & data solutions
We're experts in applying artificial intelligence within organisations, helping you understand what steps your organisation needs to take and what techniques are relevant to you.