We build bots and automation platforms
Improve customer service & experience
Many modern consumers prefer to use digital tool to self manage. Chatbots can help your consumer choose their own service path. Whether a simple or complex task we can build intelligent, on brand, chat systems that can hand over to a human if needed.
Reduce costs through automation
Chat tools and AI automation can reduce the weight on your service team, allowing them to focus on real problems. Improve customer experience and save on operating costs for reinvestment.
Opportunity mapping through to business case development - our experts can help you identify how conversational solutions can help your business.
Once a solution is identified we can flesh out the details and validate the concept before full delivery.
Including chatbot journey mapping, technical feasibility, content analysis, channel strategy and user testing.
Production & Deployment
Open source development of chatbots, virtual assistants and voice applications for B2C & B2B channels.
We provide end-to-end product management, systems integration and deployment.
Measurement & Optimisation
We can provide tools and support for ongoing optimisation.
Dashboard development for KPI tracking, data analysis and insight reports.
Engage on leading channels
Facebook at Work
Enterprise scale delivery
API development and integration to connect conversational tools and data with your existing tech stack.
User-led solution design
Key to our process is understanding your user needs so that we can design services that thrive. Our strategy, architecture, content design and testing services guarantee high quality results.
Proven agile process
Each project we work on is split into phases: pre-project, feasibility, foundations, design direction and evolutionary development. Our process has been developed from the DSDM Agile Project Framework. We invest heavily in agile training for our team and clients.
Open source experts
We've created an open source content management platform, OpenDialog, designed to address the needs of enterprise scale conversational interface projects. It works with the leading AI cloud platforms and conversational channels.